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UK Returns

How we process and handle returns

UK Returns

We hope that you will be delighted with everything you purchase from Lace & Favour. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days of receipt provided it is in its original, unused condition. Please note that our 30 day return window requires the parcel returned to physically arrive back to our warehouse within this time frame. It is not 30 days from the date the parcel is posted out. Please see a list of our non returnable items below. We will issue a refund excluding the original delivery charge, minus the returns cost of £3.50. We can exchange an item for a different size/colour if requested.

Please complete our online returns form and enclose your dispatch note in your returning parcel. Once you've submitted your online return, you will be emailed a link to create your Royal Mail returns label. Print off your returns label, affix to your parcel and take it to the Post Office to be scanned. The refund for the goods returned will be in the form of the original payment.

Once we've received your return, the money will be credited to the original method of payment. The refund will be processed 10 working days from the date that your order is marked as return received.

Exchanges

We offer FREE UK exchanges. Please submit your exchange request via our online returns form. Please note that we can only exchange an item for the same item in a different size/colour. This service is currently only available in the UK. If you require a different product please place a new order.

International Returns

At this current time, we do not offer a returns label for international orders. Please return the item(s) to the returns address below. We suggest you use a recorded delivery service, for your own insurance. Please ensure you clearly label your parcel as a 'return' for customs purposes. This will avoid any deductions to your refund. We will not be responsible for any customs charges.

Returns Address

Lace & Favour
Unit 8
Crowborough Business Park
Park Road
Crowborough
East Sussex
TN6 2GZ

Non Returnable Items

Joyce Jackson Veils, Belts & Cover-Ups
Arianna Hair Accessories & Jewellery
Arianna Robes (made to order)
Earrings (for hygiene reasons)
Shoes which have been hand coloured.
Linzi Jay Bridesmaid Dresses
Linzi Jay Flower Girl Dresses

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